Step one - make sure that your receipt printer is connected via USB to your computer
Step two - make sure that your receipt printer is connected to your cash drawer (generally, the wires will look similar to a telephone wire)
Great progress so far team!
Your manufacturer will most likely be able to supply you with instructions on how to get your cash drawer to kick (aka, contacting the help desk of your manufacturer), but let's get real! We've had a few requests to get the cash drawer kicking in our time, so next, let's figure out what operating system you're using:
MacOS ('Apple computer', MacBook Air, etc.)
Cool! Here's a help guide which Star Micronics have kindly provided. The link below will begin downloading a pdf guide which will show you how to setup a Receipt Printer to open the Cash Drawer on a MAC:
Windows ('PC', Windows 10, Windows 8.1, Windows 8, Windows 7, etc.)
Nice! Epson has kindly provided us with some instructions on how to set the cash drawer to kick:
Please follow this guide to set the drawer kick on the Printer Driver settings:
-- on the PC, go to Devices and Printers
-- right click on the printer icon (TM-T20)
-- select Printing Preferences
-- go to Peripherals tab
-- select 'Open' on both Cash Drawer #
-- hit Apply at the bottom, then OK to Close
***refer to the attached image
Still having troubles?
If you need any further assistance in connecting the POS Hardware, it's best to contact the supplier of your Hardware - they're the pros who are best equipped to assist you.
The supplier will be able assist you to connect your hardware if you continue to have troubles. If you choose to contact your supplier/manufacturer, let them know, if they can get the cash drawer to kick open from a print window (in any browser), you may be able to use the hardware with Simple Inked.