This article looks at how clients can unsubscribe from SMS & Email Reminders & Promotions.
Unsubscribing from emails.
When clients reply to their email with the word STOP they are not automatically unsubscribed from email reminders or promotions. You will need to manually go into the clients personal details in their client card and untick them for what it is they replied STOP to—either Email Promotions or Email Reminders, or both.
You can see your clients' replies via your Campaign Report in Marketing. Change the dates of the Campaign Report and click Recipients next to any email campaign to see who replied STOP.
Unsubscribing from SMS.
When clients reply to their SMS with the word STOP they are automatically unsubscribed from SMS reminders or promotions—depending on which it was that they replied to. If they replied STOP to an SMS Reminder, then they will only be disabled from SMS Reminders. If they replied STOP to an SMS Promotion, then they will be disabled from receiving SMS promotions.