What does it mean if I get a 'Pay Now' prompt when I login?


If you see a Pay Now prompt when you login, it means that unfortunately your last monthly direct debit payment declined.

Now, this could be due to either insufficient funds or incorrect/invalid direct debit credit card details.

Unfortunately, when a payment declines you do incur a $10 dishonor fee from the payment provider, hence why the amount owing is $10 extra than your normal monthly fee.

What you have to do is click Pay Now, before the suspension date mentioned, and follow the prompts to pay the outstanding amount using a credit card.

Keep in mind that the credit card you use to Pay Now will become your new monthly direct debit details. Therefore, if you are using a credit card which you do not wish to become the monthly direct debit details, you can update your credit card details again after you've gone through thePay Now process.

Click here to see how you can update your direct debit details if needs be.

If you have any enquiries regarding your payment or your account, please send them to us via the Submit a Request option in your Help & Support page—we're here to help.

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